AUTISM TOOLKITS
Q: Where can I pick up an autism toolkit? What is included?
A: Fans can pick up a toolkit at the SW GuestLink Location on the Field Plaza, just south of the Pro Shop. The toolkits include noise cancelling headphones, ear plugs, sensory toys, a detailed schedule to help keep track of the game and an "I'M A-OK" identifier badge. The identifier badge can be worn as a sticker or band, displayed on a lanyard or kept in a wallet. The I'M A-OK symbol will help Seahawks fans recognize that a person has autism and give them an opportunity to help or simply be more patient, if necessary.
Additionally, we have a sensory room available for fans at the SW GuestLink Location.
BEHAVIOR IN THE STANDS
Q: If someone is using obscene language or disrupting my gameday experience, who should I contact?
A: You can text "HAWK12" to 69050 at any point during the game to report fan activity that has disrupted your enjoyment of the game or to report spills or housekeeping issues that require attention. You may also contact the nearest usher or event staff member.
BRINGING LUGGAGE INTO THE STADIUM
Q: I'm coming straight from the airport to the game (or going from the game to the airport). Can I store my luggage at the stadium?
A: Unfortunately, we do not have a place to store luggage at Lumen Field. Clear bags that are 12" x 6" x 12" or smaller are allowed in the stadium provided that they do not contain items on our prohibited items list.
BRINGING OUTSIDE FOOD AND BEVERAGE INTO THE STADIUM
Q: What beverages can I bring into the stadium?
A: Full factory sealed plastic bottled water may be brought into the stadium for Seahawks games. Caps should be left ON. Also, empty personal plastic sports bottles will be permitted. Please note that cans, glass, thermos, or other containers are not permitted. Exceptions are made for baby bottles, beverages related to medical needs, and unopened, soft-sided single-serve containers (ie. juice boxes).
Q: What food can I bring into the stadium?
A: Seahawks fans may bring food into Lumen Field and Lumen Field Event Center on game days in clear plastic bags only. Coolers and large backpacks are prohibited on Seahawks game days.
CHILD TICKETS
Q: Do children need a ticket to attend a Seahawks game?
A: Children who have celebrated their third birthday are required to have a ticket to gain admittance to a Seahawks game. Children under three years of age are not required to have a ticket provided they sit on an adult's lap. As a courtesy to all fans and to comply with fire regulations, children should not sit in the aisles or walkways. There are no discounted tickets available for children.
CONCESSION QUESTIONS
Q: Where can I find a specific food or beverage item?
A: For all offerings please visit our Food & Beverage page. You can also check out specific locations for your favorite vendors and items with our Concession Guide.
Q: Why can't I bring my mixed drink back to my seats?
A: This is a WA State Liquor Control Board policy which states that hard alcohol remain in a "controlled area". For example, the Club Loft or Club Lounge. No hard alcohol is permitted in the bowl.
COVERED SEATS
Q: How do I know if my seats are under cover?
A: The majority of the seats in Lumen Field are protected from the elements. The following general outline will serve to assist fans in determining whether or not their seats are covered. This information is weather and wind speed/direction contingent. Generally, the east side is known as the "sunny side", and in addition, will be more exposed to the elements.
- Field/Main Level Cover: Cover begins at Rows Z-AA of the 100 level sideline seats
- North End Zone and Hawks Nest: No covered seating
- South End Zone: Cover only in last two rows, QQ and PP
- Delta Sky360 Club Level: All seating covered
- Suite Level: All seating covered
- Upper Level: Sideline-covered*; Corners-no covered seating
* East side, rows A-D may be exposed to elements based on wind speed
FAMILY RESTROOMS
Q: Do you have family restrooms at the stadium?
A: Yes, Lumen Field and Lumen Field Event Center has family restrooms equipped with baby changing stations. You can contact the nearest Event Staff member for directions.
FIRST AID STATIONS
Q: Where are the first aid stations located?
A: For guest safety and convenience there are several First Aid Stations located throughout Lumen Field and Lumen Field Event Center. In an emergency, please notify the nearest Guest Services representative for assistance or directions. First Aid stations can be found at the following locations:
- Main Concourse: Sections 103, 119 & 141
- Club Level: SW Concourse across from Club Suite 26
- Suite Level: SW Concourse across from Suite 36- Upper Concourse: Sections 300 & 326
Automatic External Defibrillators (AED's) are located throughout the facility.
FUNDRAISING OPPORTUNITIES
Q: I heard that nonprofit groups could fundraise by working in the concession stands. How can I sign my group up?
A: Yes, fundraising opportunities are available through First and Goal Hospitality. View more information.
GUESTLINK SERVICE LOCATIONS
Q: Where are the GuestLink Service Locations?
A: GuestLink Service Locations are stationed throughout the stadium to help with questions and concerns, to check strollers and assist in finding lost guests or items. Our GuestLink Locations are as follows:
- Event Center: During hours of Touchdown City
- Field Level: Across from Section 130
- Main Concourse: Across from Sections 100 & 127
- Club Level: Concierge desk at the Verizon Lounge, located on the south end of the Club Level
- Upper Concourse: Across from Section 318
LOST AND FOUND
Q: If I lose something during the game, is there a way to check if it has been turned in?
A: The best thing to do during a game is go to a GuestLink Location immediately. They can check if anything has been turned in thus far. To check on a lost item after the game, contact Lumen Field Lost & Found at (206) 381-7544 or complete the form at https://www.lumenfield.com/plan-your-visit-stadium-guide/lost-found
MILITARY
Q: Do you offer Military discounts on tickets?
A: We do not provide discounts directly from our office, but you can contact your local MWR office as they may have tickets available.
MOBILE TICKETING
Q: How does mobile tickets work?
A: The Seahawks have transitioned to Mobile Tickets. For information, tutorials and FAQs please visit Seahawks.com/MobileTickets.
PARKING AROUND THE STADIUM
Q: Where you do recommend parking on a single game basis?
A: Since all of our on-site parking is sold out, we recommend the Union Station Garage on 4th Ave. or the Mariners Garage adjacent to T-Mobile Park. There are also a variety of private lots located south of T-Mobile Park or north of CentruyLink Field around Pioneer Square.
Q: If I carry a disabled placard, can I park on-site in the North Lot or Lumen Field Garage?
A: Unfortunately not. These locations are sold out on a full-season basis. If you do not have a prepaid season parking pass, it is unlikely that you will be able to park at either location. We do however have an ADA drop off area on 1st Ave. S and Railroad, right in front of the Pro Shop on the west side of Lumen Field. This is a great place to drop off ADA guests while you find alternate parking.
Q: I want to be dropped off at the "Drop Off Area." Where is that?
A: The drop off area is located on the west side of Lumen Field in front of the Pro Shop. The only way to access the drop off area is from 1st Ave. S and Railroad. This area is available both before and after every game. Please be patient and follow police instructions as this area can get congested close to game time.
Q: I am a Season Ticket Holder and would like to purchase a full-season parking pass. Is there anything available?
A: Parking passes are extremely limited. Please contact your Account Representative at (888) NFL-HAWK to discuss any available options. Our North Lot and Lumen Field Garage are completely sold out, but we sometimes have options available in nearby garages.
Q: Is there RV Parking available at Lumen Field?
A: No, due to limited space we are unable to offer RV parking at Lumen Field.
Q: Where can I find pregame traffic and parking updates?
A: Tune your radio to KIRO 710AM. They will provide traffic updates and suggestions as to where to park if you are not a pass holder.
NURSING
Q: I am a mother bringing my infant to the game. Is there a private place for nursing?
A: Yes, we are pleased to offer The Mother's Room, located on the SW Corner of the Suite Level. It can be accessed by the SW elevators. The Mother's Room is a private space where moms can nurse, pump and spend some quiet time. The room has soft lighting, comfortable chairs and electrical outlets. It also has a convenient changing table and hand washing sink.
TAILGATING
Q: Can we tailgate at Lumen Field?
A: Tailgating is not permitted on Lumen Field property. For those fans interested in tailgating, we recommend the parking lot located at 8th and Holgate. It is about a 10 minute walk south of Lumen Field and is sold on a game-by-game basis on site.
Q: What is American Family Insurance Touchdown City?
A: American Family Insurance Touchdown City is a pregame experience that has something for fans of all ages and interests, and food includes food & beverage specials prior to kickoff. It is a great option in place of a tailgate!
- Unique games, displays, football skill tests, and entertainment await fans inside the 170,000 square foot Lumen Field Event Center .
- Listen AND watch while 710 KIRO kicks off game day for the pre-game broadcast LIVE from Touchdown City.
- Free face painting - That's right, we'll get you ready for game day, face paint and all at the "Get Your Game Face On" station.
- Seahawks Dancers Meet & Greet - Meet members of this year's team from 11:30 to noon before each game and see them perform with Blue Thunder!
- Purchase the latest Seahawks gear including the customized Seahawks jerseys from the Seahawks on-site Pro Shop Kiosk located on the east side.
American Family Insurance Touchdown City is open to all ticketed Seahawks fans three hours before each home game and located inside the Lumen Event Center, which is connected to the South end of Lumen Field.
SINGLE GAME TICKETS
Q: Are single game tickets still available?
A: To see what tickets are currently available and for more information, please visit Seahawks.com/Tickets. If the game you are looking for is sold out, you can also purchase tickets through our secure secondary resale marketplace, the NFL Ticket Exchange.
Q: How do I buy away game tickets?
A: The Seahawks do not sell away game tickets. Please call the home team or go to primesport.com for travel packages.
TICKET SAFETY INFORMATION
Q: How can help ensure my tickets are only used by me on gameday?
A: The Seahawks have transitioned to Mobile Tickets to better protect your tickets and prevent fraud. Please be sure to keep any active ticket barcodes private and do not share them on social media. Screen shots of mobile tickets are not valid, so be sure to check that you are using an active mobile ticket for entry into Lumen Field.
Please be wary of any third parties attempting to sell paper tickets. If you are purchasing tickets please only purchase from verified NFL platforms:
TICKET SCALPERS
Q: I see people selling tickets outside of the stadium. Is this legal?
A: It is illegal to sell tickets at any price on Lumen Field property. We have added extra security and police patrols to help deter this bothersome practice.
Q: Is it safe to buy tickets off the street? They claim to have some great seats.
A: It is absolutely NOT safe to buy tickets from anyone selling on the street. Most of the time these tickets are counterfeit or have been reported lost or stolen. Fans who choose this route, do so at their own risk. The Seahawks assume no responsibility for tickets purchased anywhere other than authorized Seahawks sources. We encourage our fans to purchase tickets only through Seahawks.com/Tickets or other verified NFL platforms including NFL Ticket Exchange, StubHub or SeatGeek.
