Seattle Seahawks Accessibility Services Guide
Accessibility Services Guide
Service animals or those in training for guests with disabilities are allowed in Lumen Field and Event Center. All other animals are prohibited.
LUMEN FIELD ATTENDANT POLICY
Government- funded Personal Care Attendants (PCAs) whose attendance is required for ticketed guests with severe disabilities may receive complimentary admission to Lumen Field for Seattle Seahawks events. Subject to availability, PCAs will be provided a seat or alternate location in proximity to the guest. The PCA must not participate in services or attractions apart from the guest who requires assistance from the PCA.
All requests for PCA admission must be made at the time of the guest's ticket purchase and through the Seahawks Ticket Office at 888-NFL-HAWK.
Should the guest or PCA misrepresent the purpose of the tickets, including PCA's attendance or that the PCA has acted as a guest rather than performing the functions of a PCA while at a Seattle Seahawks event, the Seattle Seahawks reserve the right to eject both the PCA and guest from the event and may lead to revocation of future ticket privileges.
For more information regarding the PCA policy please contact the Seahawks Ticket Office at 888-NFL-HAWK.
CLOSED CAPTIONING SERVICES
Lumen Field offers in-game captioning along the reader boards between the 200 and 300 levels. These are placed around the entire stadium.
A variety of delicious food and beverage choices are available through the stadium concession stands and restaurants, provided by First & Goal Hospitality. First & Goal Hospitality was created by the Seahawks and First & Goal Inc. as part of a continual effort to enhance the guest experience and to bring the best local food and beverage options to Lumen Field. All concession stands and restaurants in the stadium are ADA-Compliant. Additionally, all permanent concession stands accept credit card payment.
ACCESSIBLE PARKING INFORMATION
Parking in the Lumen Field Garage and North Lot is limited and reserved for full-season pass holders. We are currently at capacity in both areas. Additional ADA parking is available at the Union Station Garage on a first come, first served basis. There is designated ADA drop-off area on 1st Ave S and Railroad, where you can pull in and drop off guests just outside the Lumen Field Pro Shop. Wheelchairs are available on-site by asking any Lumen Field Event Staff member.
ACCESSIBLE SEATING INFORMATION
There are accessible seats (wheelchair convertible) dispersed throughout all areas and price levels of Lumen Field. Accessible seating and access are fully compliant with the Americans with Disabilities Act (ADA). For available options or to purchase accessible seating, you can do so directly online at Seahawks.com/Tickets. If you have questions, please call the Seahawks Ticket Office at (888) 635-4295.
The passenger and disabled drop-off zone is located off the intersection of Railroad Way S. and Occidental Ave., accessible from 1st Ave. S. Drivers may drop off their passengers adjacent to the stadium prior to parking. Traffic congestion can be a problem if you don't arrive early! You cannot park in the drop-off zone. Similar access for passenger pickup will be provided post-game, with traffic delays possible.
Lumen Field is equipped with two elevators in each of the NE, NW, and SW corners of the stadium, providing service to all levels of the facility. Elevators are also located at the north and south ends of the parking garage, as well as the southeast corner of the Event Center. Elevator service is available to Delta Sky360 Club Seat Holders, Suite holders and guests with disabilities or difficulty climbing stairs and ramps. For convenient access to the upper level, an express elevator is also available in the NW corner.
FIRST AID STATIONS
For guest safety and convenience there are several First Aid Stations located throughout Lumen and Lumen Field Event Center. In an emergency, please notify the nearest Guest Services representative for assistance or directions. First Aid stations can be found at the following locations:
- Main Concourse: Sections 103, 119 & 141
- Club Level: SW Concourse across from Club Suite 26
- Suite Level: SW Concourse across from Suite 36
- Upper Concourse: Sections 300 & 326
Automatic External Defibrillators (AED's) are located throughout the facility.
If you need accommodations because of a disability to access the events and services at Lumen Field and Lumen Field Event Center, please contact us at (888) 635-4295.
Four ramps are located in the SW, NW, NE and SE corners of the stadium. All ramps access the upper levels of the stadium and are ADA-compliant.
Restrooms are located throughout Lumen Field and Lumen Field Event Center and are all ADA-compliant. Family restrooms with baby-changing tables are also available throughout the facility. Family restrooms are located on the Main Concourse at sections 118 & 126, in the Delta Sky 360 Club level at sections 212, 215, 222 & 232, in the Suite Level across from Suite 36, and in the upper level at sections 302, 315, 322 & 343.
Ticket fraud includes but is not limited to misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in seat relocation, ejection from the stadium, or revocation of ticket privileges. If it involves a Season Ticket Holder, this may include revocation of season tickets.
TICKET SAFETY INFORMATION
The Seahawks are continuing to utilize Mobile Tickets to better protect your tickets and prevent fraud. Please be sure to keep any active ticket barcodes private and do not share them on social media. Screen shots of mobile tickets are not valid, so be sure to check that you are using an active mobile ticket for entry into Lumen Field.
Please be wary of any third parties attempting to sell paper tickets. If you are purchasing tickets please only purchase from verified NFL platforms:
• NFL Ticket Exchange
Wheelchair escort services are available to fans needing accessible assistance. Simply let a Lumen Field Event Staff member know at gate entry and they can assist. A wheelchair will be dispatched and an Event Staff member will escort you to your seat, and then arrange a time for pick-up at the end of the game.
Wheelchair escort services are only available from gate to seat, and seat to desired exit. Bringing a personal mobility device is recommended should you need assistance with movement to concessions, restrooms, etc.