Q: Why are the Seattle Seahawks/CenturyLink Field moving to digital tickets?
A: A digital or mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your CenturyLink Field experience the very best. Digital tickets provide:
- Quick and easy entry to CenturyLink Field using your mobile phone or smart device
- Instant access to all your season tickets through the Official Seahawks app or on seahawks.com
- The ability to manage, send or sell your tickets at any time
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
- An easy way to go green by printing less paper
Q: How much does the app cost?
A: The app and mobile ticketing are FREE. There are no costs associated with managing your tickets via the Seahawks app or using Account Manager on your smartphone, including accessing tickets for mobile entry, forwarding tickets or selling tickets online.
Q: How do I access my tickets on my smartphone?
A: Download the Seahawks Official App from the iTunes App Store or the Google Play Store. Go to “Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see your tickets. When you get to CenturyLink Field, present your smartphone to the guest services representative to have your ticket scanned, or scan it yourself at a scanning station. If you have guests and multiple tickets on your phone, swipe to navigate between them.
Q: Can I print my ticket from home?
A: No. This year, all tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.
Q: Can I use a screenshot of my ticket?
A: No, a mobile ticket must be provided either within the app, the mobile website or within your phone’s wallet to gain entry.
Q: What happens if my ticket doesn’t scan properly?
A: That can usually be solved by turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
Q: What if I lose connectivity / can’t connect to my account at CenturyLink Field?
A: Our team app includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).
Q: When should I download my ticket?
A: We recommend that you download your tickets at least 24 hours before the event.
Q: What if my phone breaks, dies, or is lost/stolen before I arrive?
A: Simply come to the box office, present you ID and we’ll print your tickets for you.
Q: Can I have multiple tickets on a single phone?
A: Yes; however, it’s much easier to send each attendee their individual ticket.
Q: What if my entire party isn’t with me when I’m ready to enter?
A: You can easily send each member their ticket individually since each person entering will need a ticket to get in.
Q: How do I send a ticket?
A: It’s easy! Once logged in, do the following:
- Select Manage My Ticket(s),then choose your event and tap Send (Note: not all tickets can be transferred.)
- Select the tickets you’d like to send, then hit Send Tickets
- Select your favorite sharing appand send to your recipient(s) via email, text or social media. Because the designated link can only be used once, the ticket will be transferred to the first person who claims the ticket
Q: Does the person I send the tickets to need a Ticketmaster or Seahawks account?
A: Yes. If they don’t have one already, they will create one in the acceptance process.
Q: What if I forward tickets to the wrong person, can I recall the tickets?
A: Yes, you can reclaim tickets as long as they haven’t already been accepted by the recipient.
Q: What if my guest can’t go and they’ve already claimed their ticket?
A: Once your guest has claimed a ticket but cannot attend, they must forward the ticket back to you for re-distribution. The forwarding process does not change.
Q: Can ticket holders transfer tickets after the event has started?
A: Yes; however, you cannot sell tickets after the event has begun.
Q: How do I sell a ticket?
A: Selling a ticket is similar to sending a ticket, with a few additional steps:
- Tap Manage My Ticket(s),then choose your event and tap Sell(Note: not all tickets are eligible for resale.)
- Select the tickets you want to sell and enter your asking price
- Choose your payout method
- Hit Sell Tickets and you’re done
Q: Is my personal information secure?
A: Our venue is PCI compliant, giving you the highest available security to ensure that your credit card, driver’s license, and account password are all well protected.
SEASON TICKET HOLDERS: ACCOUNT MANAGER
Q: What is Account Manager?
A: Account Manager gives you the ability to easily manage your tickets whether you want to view, send, resell, or donate your tickets to charity.
Q: What is the difference between new and previous version of Account Manager?
A: Account Manager has been completely redesigned, making it easier than ever to manage your tickets. Now you can quickly navigate the homepage, manage your tickets and pay your invoices both online and from any mobile device.
Q: How do I log in?
A: Use the same email address and password that you used to log in to the previous version. You can log in from your mobile device or desktop. Please note that you can no longer log in with your account number.
Q: How do I pay invoices?
A: To pay your invoice, follow these steps:
- Click on Invoice
- Select Payment Options
- Enter your information
- Confirm payment amount
- Click Continue
