Seattle Seahawks Season Ticket Holder Frequently Asked Questions

Season Ticket Holder Frequently Asked Questions

Seat Relocation

Q: When does the 2022 Seat Relocation process take place?

A: The 2022 Seat Relocation process will take place between May 2 - May 11. You will receive an email notification 48 hours prior to your dedicated appointment window with instructions. Appointment times are scheduled based on your season ticket holder tenure.

Q: How do I access the online interactive seating map during my appointment window?

A: During your appointment window, log in to Seahawks Account Manager and you will see a Seat Relocation pop-up screen. Select the "Upgrade Now" button to select your seats and advance to the online interactive seating map where you can view or select available seating options.

Tip: Make sure you know your Account Manager login information prior to your window beginning for quickest access to the map! If you log in early, hit refresh once your window begins to enable to relocation button with access to the map.

Please note that if you have seats on your account at both the 2008 & Prior rate and 2009 & After rate, you will receive instructions in your email to contact your relocation directly through your Account Representative during a dedicated appointment window based on your season ticket holder tenure. Your Account Representative will assist with available options and maintain the correct pricing levels on your account during your seat relocation.

Q: What is the best way to view the interactive seating map?

A: If available to you, we recommend using a web browser on a laptop or desktop computer to view the interactive seating map. If you have any trouble interacting with the map in your default web browser, trying a different web browser version may help resolve the issue! If for any reason your map freezes throughout your navigation, hit your web browser's refresh button to reload it.

Q: Can I use my mobile device to relocate via the interactive seating map?
A: Yes, if you are using a mobile device you can log into Account Manager using your mobile web browser and select the "Full Site" option. This option will take allow you to select the "Upgrade Now" button and advance to the interactive seating map.

_Step-by-Step Instructions for Interactive Seating Map: _
1) During your dedicated Appointment Window, log into Seahawks Account Manager using the email address associated with your account.
2) Select the "Upgrade Now" pop-up box to access the interactive seating map.
3) Select "Upgrade Seats" next to the set of seats you are looking to upgrade, then hit "Next" at the top right.
4) You can rotate the map view with the controls on the top left of the screen. Select any section with a green dot to view available seats.
5) Available seats will appear in green. Click on any set of seats in green to view the location and price.
6) Once you have selected your new seats, click on "Add to Cart" and then "Continue"
7) After reviewing the seats in your shopping cart click "Checkout"
8) At the checkout screen select your payment plan and enter payment information. It will prompt you to catch up to 25% paid if there is a price difference. There is a $5 relocation service fee.
9) Accept terms and conditions on the top right and click "Pay Today" to complete your seat upgrade.

Q: I have multiple sets of season tickets but only want to move one set. Can I just relocate one set?

A: Yes. At the "Select Current Seat Blocks to Upgrade" screen, simply select the seats that you want to relocate. If you would like to relocate multiple seat locations, they will need to be done one location at a time.

Q: Can I relocate my seats to a location that has more seats than I need?

A: Yes, you can relocate your seats into a location that exceeds how many seats you currently own as long as it does not leave a single seat open.

Q: Can I relocate my seats along with a friend who has season tickets too?

A: We would be happy to try and find a seating location to accommodate you and other seat partners. If you both are in the same dedicated time window, feel free to use the interactive map to relocate. If you have different time windows, please contact your Account Representative during the later window and we can manually identify any potential locations over the phone with you.

Q: Is there any cost to relocating my seats?

A: A $5 fee will be assessed at the time of relocation. If you relocate to seats at a higher price, you will be prompted to catch up to at least 25% on your current payment plan.

Q: Can I relocate my seats to a location that has more seats than I need?

A: Yes, you can relocate your seats into a location that exceeds how many seats you currently own as long as it leaves a pair or more together. It cannot leave a single seat open.

If you currently have 2 seats and would like to add on a 3rd seat to relocate to a block of 3 seats together, please inquire with your Account Representative. There is a minimum 2-year commitment if you add on a single seat to your package. Any new or additional seats beyond a single seat will not be available as those are directly fulfilled through the Blue Pride Wait List.

Q: Are there premium seating options available?

A: Any available Delta Sky360 Club Level seats will be accessible to upgrade to via the online interactive map or through your Account Representative. Outside of the online seat relocation process we have a limited number of Toyota Reserve Club, Field Seat, and Private Suites available. You can learn more about these options
at https://www.seahawks.com/tickets/premium-seating/suites/single or by contacting Mike Naehr at MikeN@Seahawks.com for current availability and pricing.

Season Ticket Renewal

Q: When will season ticket renewal begin?

A: Season ticket renewal takes place starting in March every year. A minimum 25% initial renewal deposit is due to secure your season tickets, with the full balance due a few months later. Specific dates will be communicated each year.

You can sign up for the Season Ticket Auto-Renewal plan to have your seats automatically renewed each year on the 4 part payment plan .

More information can be found here: https://www.seahawks.com/tickets/season-tickets/holders/renewal/auto-renewal

Q: How are Season Ticket Holders notified about when renewal begins?

A: All season ticket holders are notified by email when renewal begins. A renewal invoice will be uploaded to your Seahawks Account Manager to review and make payment.

Q: How do I renew my season tickets?

A: During the dedicated renewal period, you can renew your tickets online through Seahawks Account Manager or by contacting your Account Representative. A minimum 25% initial renewal deposit is due to secure your season tickets. If you are enrolled in Auto-Renewal, your 4-part payment plan will be automatically processed on the dedicated payment date to renew your seats.

Q: Are payment plans available for my season tickets?

A: Yes, we offer a variety of payment plans to spread out your payment including 2-part and 4-part plans. All available payment plans will be communicated during the dedicated renewal period.

Q: Can I add season tickets to my account?

A: Due to our season ticket capacity and wait list, we don't currently have availability to add seats outside of our Blue Pride Wait List. If you are interested in adding seats in the future please visit our website to join the Blue Pride Notification List. Charter Seats, Field Seats and Suites do not require a wait list position. Please feel free to contact us if you'd like more information on any of these seating options.

General Frequently Asked Questions

Q. How do I access and manage my season tickets?

A. Your season tickets are mobile! You can view, transfer, or sell mobile tickets through the Seahawks Mobile App. Be sure to log into your account on the Seahawks Mobile App for convenient access to your tickets on gameday. Additionally, you can transfer or sell your tickets through Seahawks Account Manager via your mobile browser or on a desktop computer. Visit our Mobile Ticket Guide for full tutorials and step-by-step instructions.

Q. Can I print my ticket from home, or get a season ticket card instead?

A. No, all tickets are mobile and accessible via your smartphone or mobile device. Screenshots are not accepted due to the rotating barcode technology.

Q. How do I transfer my tickets?

A. Tickets will be available to transfer shortly following the annual schedule release in May for any game tickets paid in full. Tickets can be transferred digitally through your Account Manager by selecting the desired game and then selecting "Transfer" in the top right-hand corner. You will input the recipient's name and email to complete the transfer. View the full step-by-step instructions on how to manage your tickets.

Q. How does my guest accept my ticket transfer?

A. When you send your tickets, your recipient will receive an email or text message asking them to accept the tickets. Your recipient will follow the steps from their email or text message to sign in or create a Seahawks account and accept their tickets. Once they have successfully accepted the tickets the recipient will need to download the Seahawks Mobile App to their phone and sign into their account by selecting "Mobile Tickets". On your Seahawks Account Manager, you can see if the offer is still pending or has been claimed by the recipient. View the full step-by-step instructions on how to accept tickets.

Q. How can I buy single game tickets for the upcoming season?

A. Visit our Single Game Tickets page for more information and to purchase.

The Seahawks will host an affordable ticket on-sale event for Blue Pride Wait List members and the general public each summer. Ticket prices are usually around $75, representing the lowest average league ticket price. More information and details will be announced in the summer.

Q. Can I purchase away game tickets through the Seahawks organization?

A. The Seahawks receive a small number of tickets through our visiting team allotment. Tickets are typically located in the upper level of opposing team stadiums. For more information or availability please contact your Account Representative directly. You can also visit the host team website for more information on their single game tickets, visit .nfl.com/ticketexchange for seats on the secondary market, or Primesport.com for travel packages.

Q. How do I find out who my Account Representative is?

A. Please feel free to call us at 888-NFL-HAWK and we'd be happy to introduce and connect you to your rep. Contact information for all of our Account Representatives can be found online.

Q. How long is the current wait for additional season tickets on Blue Pride?

A. We are currently at capacity with 12,000 membership deposits. The wait time will strictly depend on ticket availability and renewal rates. Please note that it will take multiple years for us to fulfill all current membership requests for season tickets. To be added to our Blue Pride Notification list to be notified when deposits become available, visit our website.

Q. Where's my Pro Shop Discount Card?

A. Your Pro Shop Discount Card can be accessed through the Seahawks Mobile App on your phone. Log on to the Seahawks App and select "Pro Shop Discount Card" from the menu to claim or transfer your discount card to a seat partner.

Cashless FAQ

Q: Can I use cash at Lumen Field?

A: Concessions, retail purchases and parking payments will only be accepted on credit, debit or prepaid cards to speed up transaction times and improve efficiency throughout the stadium.

Q: Which cards are accepted?

A: All major credit cards are accepted, including Visa, MasterCard, Discover and American Express.

Q: What if I bring cash to the game?

A: For fans who don't have a debit or credit cards, there are 10 cash-to-card kiosks in the stadium. They convert any amount of cash to a prepaid card that can be used anywhere in the stadium. Kiosks are free to use.

Q: Where are the cash to card kiosks located?

A: Field Plaza (Sections 138 & 131), Main Concourse (Sections 103 & 119), Club Level (Sections 213 & 231), Upper Level (Sections 304, 330, & 340), Lumen Field Event Center/WAMU Theater.

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